Travelocity Business has revealed that TBiz Chat has gone mobile, allowing business travellers to talk one on one with TBiz agents previous to and through their business journey throughout the TripCase mobile app.
Launched on both Concur and GetThere online booking tools in May 2012, TBiz Chat has proven to be a valuable tool for business travellers with greater than 97 percent of respondents saying they’ll use the product sooner or later, based on a contemporary customer satisfaction survey.
“Knowing what our customers need and like is important to our business,” said Yannis Karmis , president of Travelocity Business.
“It ensures we’re providing the very best service day by day to each customer. TBiz Chat offers an innovative solution to easily and effectively communicate travel needs and requests so our customers can specialise in their work to hand. While using Chat you could easily change travel plans while multi-tasking in a gathering or at home.”
TBiz Chat leverages the messaging capabilities of TripCase Connect, an internet platform for travel agencies, to send messages to travellers via a mobile device.