Travelport – the leading provider of critical transaction processing solutions and information for the worldwide travel industry – gathered industry leaders in Cairo recently to unveil its latest investment plans, because it pointed to predicted recovery within the country’s tourism sector.
According to a study co-sponsored by Travelport and conducted by market research company Pho-CusWright, the travel industry in Egypt is decided to begin recovering within the near future, with the tourism sector predicted to grow from $5.1bn in 2012 to $5.9bn in 2014.
As such, Travelport has emphasised its concentrate on Egypt as a strategic investment region by unveiling a powerful business strategy for the rustic in line with Travelport’s four pillars of investment – Unrivalled Content, Intelligent Search, Empowered Selling Experience and Open Platform.
Specifically, within the next 18 months Travelport will:
* Introduce more than a few new products to Egypt’s travel trade. Travelport has today announced the forthcoming release of 2 products – Document Producer Plus, a product that enables subscribers to supply numerous documents from a PNR, and Rapid Reprice, Travelport’s unique revenue management tool. Because the start of 2013, Travelport has also launched plenty of other new solutions in Egypt, including Agentivity, Travelport’s business intelligence suite, and Travelport Merchandising Platform – pioneering technology for airline distribution.
* Continue to improve customer support delivery – Travelport already offers excellent service to customers in Egypt through a dedicated 24/7 Helpdesk, on-site training and dedicated account managers. Later this year, Travelport can even start offering a ‘floor walker’ service to new customers to insure smooth migration to Travelport systems.
* Specialise in mobile and online technologies. In keeping with the Travelport co-sponsored research, Egypt has probably the most highest mobile web penetration on the earth, with estimated 71m mobiles phones for a population of 81m (in 2012). Travelport will therefore continue to take a position in mobile and online technologies to enhance existing products which includes Travelport Mobile Agent, which enables Travelport-connected agents to achieve access to Galileo desktop from their smartphone, and Travelport View Trip Mobile, the itinerary management tool.
“Travelport has an extended history in Egypt spanning over two decades, and this remains a strategic investment region for us,” said Tarek Bassiouny, General Manager, Egypt, Travelport. “In the new years, Travelport has made a major investment in Egypt when it comes to products, services, and our team – and we remain positive in regards to the way forward for the local travel industry.
“Travelport will therefore continue to speculate in Egypt through a superb product stagey in 2013/14, continuing to handle the evolving needs of our customers. Our team in Egypt is very motivated and committed, and we’re here to support the local industry now and for future years.”