Travelocity Business announced that TBiz Chat has gone mobile, allowing business travelers to talk one on one with TBiz agents ahead of and through their work trip during the TripCase mobile app. Launched on both Concur and GetThere online booking tools in May 2012, TBiz Chat has proven to be a valuable tool for business travelers with greater than 97 percent of respondents saying they’ll use the product someday, in line with a up to date customer satisfaction survey.
“Knowing what our customers need and like is vital to our business,” said Yannis Karmis , president of Travelocity Business. “It ensures we’re providing the absolute best service each day to each customer. TBiz Chat offers an innovative thanks to easily and effectively communicate travel needs and requests so our customers can give attention to their work handy. While using Chat you are able to easily change travel plans while multi-tasking in a gathering or at home.”
Recognizing that mobile devices play a more integral role in business travel than ever before, Travelocity Business was the primary travel management company to present one-on-one chat capabilities in the TripCase mobile app. TBiz Chat leverages the messaging capabilities of TripCase Connect, an internet platform for travel agencies, to send messages to travelers via a mobile device. Business travelers who’re short of assistance can connect on their mobile devices with certified Travelocity Business agents who’re dedicated and specifically trained for TBiz Chat.
Travelocity Business continues to create and enhance customer products to fulfill the wishes of the ever-evolving business traveler. Leveraging its industry-leading knowledge and regular customer survey results, Travelocity Business is in a position to make sure the customer experience from the booking process to interaction with a TBiz agent is outstanding, ultimately allowing, for firms to drive cost savings within their travel programs.