Travelport, a number one provider of critical transaction processing solutions and knowledge to companies operating within the global travel industry, today announces the supply of Travelport Smartpoint App, a strong software upgrade for the Worldspan Go! Desktop. Smartpoint App reduces training needs and improves agents’ productivity and customer support. The applying infuses the cryptic environment with a mixture of native and point-and-click navigation, plus graphical user interfaces to speed up the reservation process, reduce call handling time and improve the agent user experience.
By combining efficiency of command entries with clarity of graphical overviews and click on-through links searching and booker is easier and fast. Built in time saving features automate day-to-day processes helping agents to work smarter not harder.
Smartpoint App brings a fresh new look and feel for the Worldspan Go! Desktop building on how agents work today; time-saving features include;
* Interactive Calendar: Agents can search and shop flights, hotels and car rentals directly from the calendar -simply select dates and click on to buy.
Queues: They’re easy and interactive. With queue count options, there’s little need to envision frequently used queues. Agents are alerted when queues are updated.
* Smart Panel: An intuitive point-and-click way to booking hotels and car rentals slashes time linked to complex system entries. Flight details are pre-populated to maintain time and accuracy, and graphical maps and photographs are designed to aid identify the simplest hotel and car rental options.
* Multiple Tabs: Several searches might be conducted mutually, while retaining all information. Agents may be able to manage multiple tasks and serve customers with
greater efficiency.