NICE Systems announced today that Norwegian Cruise Line is adopting NICE’s Interaction Management, analytics-based Quality Optimisation, and customer feedback survey solutions to deliver an enhanced customer experience. The cruise operator selected the great offering as portion of its Cisco contact center method to also improve sales effectiveness and operational efficiency. Norwegian Cruise Line will use the good solutions to use quality measurement metrics and solicit customer feedback via IVR (Interactive Voice Response) survey for its three U.S. contact centers. This may occasionally enable the corporate to achieve valuable insights into its customer interactions, including direct input on service levels. This knowledge can assist the cruise operator decide where improvement is required a good way to further enhance customer experience. For example, it can decide that additional agent coaching is wanted...
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