Travelocity Business has revealed that TBiz Chat has gone mobile, allowing business travellers to talk one on one with TBiz agents previous to and through their business journey throughout the TripCase mobile app. Launched on both Concur and GetThere online booking tools in May 2012, TBiz Chat has proven to be a valuable tool for business travellers with greater than 97 percent of respondents saying they’ll use the product sooner or later, based on a contemporary customer satisfaction survey. “Knowing what our customers need and like is important to our business,” said Yannis Karmis , president of Travelocity Business. “It ensures we’re providing the very best service day by day to each customer. TBiz Chat offers an innovative solution to easily and effectively communicate travel needs and requests so our...
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