Travelocity Business announced that TBiz Chat has gone mobile, allowing business travelers to talk one on one with TBiz agents ahead of and through their work trip during the TripCase mobile app. Launched on both Concur and GetThere online booking tools in May 2012, TBiz Chat has proven to be a valuable tool for business travelers with greater than 97 percent of respondents saying they’ll use the product someday, in line with a up to date customer satisfaction survey. “Knowing what our customers need and like is vital to our business,” said Yannis Karmis , president of Travelocity Business. “It ensures we’re providing the absolute best service each day to each customer. TBiz Chat offers an innovative thanks to easily and effectively communicate travel needs and requests so our customers...
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